Terms and conditions of use

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these. This does not affect your statutory rights as a consumer.

All orders will be delivered within 24 - 48 hours upon successful payment confirmation. You should be able to receive your order within 3-10 business days depending on where you are ordering from, excluding Saturday and Sunday.
PT. Genuine Printhead Store is working hard to ensure that your orders are delivered safely and on time. Therefore only the authorized receiver will be permitted to accept the delivery. Upon the shipping destination, please be ensure that the authorized receiver is present to make authorized signature. PT. Genuine Printhead Store reserved the rights not to released the delivery with the absents of the authorized receiver.

PT. Genuine Printhead Store is making every effort to deliver within the time stated. To achieve that, we have signed an Memorandum of Understanding (MoU) with one of shipping courier based in Singapore to make our shipment prioritized. However, due to certain unforeseen circumstances, slight delay deliveries might occurs, PT. Genuine Printhead Store will not be liable for any loss caused to you by late delivery.
In the event of where your package is lost by the shipping courier, we will only replace with the amount that is declared on the invoice according to your request. Goods sold are neither returnable or exchangeable. In ten days after delivery if there is damage item or any problem with the item we will change with the new one.

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.

PT. Genuine Printhead Store are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.

All prices and offers are subject to change and availability. Errors and omissions excepted. Subject to not selling below our cost price
Allow 3-5 working days for cheque clearance. For out of stock items, delivery dates given are only estimates.

"If you have difficulty registering online to make a purchase on our company website, please do not hesitate to contact us. We will help you to complete your registration on our company website".  

1.    PT. Genuine Printhead Store accept the following payment options:
     Payment Via  Wire Transfer (T/T), PayPal and Western Union (WU)
-    Wire Transfer :
     Bank Central Asia (BCA)
     Bank Negara Indonesia (BNI)
     Bank Rakyat Indonesia (BRI)
     Bank Mandiri

- Paypal/Credit card

2.    Upon your successful online payment with  Bank Transfer, PayPal or Western Union options, please remember to fill in   electronic Payment Confirmation Form.
3.    Kindly note that your order will not be processed without the payment confirmation slip.
4.    Your order will be processed on the same day upon successful payment confirmation.
5.    If You have questions about PT. Genuine Printhead Store payment process, kindly contact our sales consultant at info@gnpstore.com for assistance.

Info : We only accept the purchase by using the payment through Bank Transfer, PayPal or Western Union. And your purchase will be processed after you inform your payment to our company, or you can also send your payment receipt by Fax or Email to our company. But if you make a purchase at our company, and within the next 3 days you do not send the information news about your purchase, or you do not send your proof of payment to our company, we will immediately send you the status of your purchase to be canceled.

1.    We are willing to refund your money if you do not accept purchase order.
2.    Super Fast Delivery. 100% guaranteed to arrive at destination after the buyer give the full address of shipping destination.
3.    Shipping is done through delivery of world-renowned namely DHL,FedEx,UPS accordance with the wishes of the buyer.
4.    If the shipment has been received in damaged condition or disability, you can to contact us immediately. So we can refund your money or replace your order with the new. And about the cost, you do not need to worry. Our company will be responsible and you will not be charged an additional fee.

Purchase Policy
Purchasing by Bank Transfer or Western Union generated purchases must be made using a Bank Transfer or Western Union. For safety and ease we ask all those placing orders via Bank Debit to do so through our safe online website. Please contact us for details.

We aim to deliver goods to you within 4-6 working days but we cannot give an exact delivery date. And we do not make a despatch until we are ready received the Payment.

We try very hard to exceed our customer expectations. In case we fail and you need to complain about our service then please email us at info@gnpstore.com or contact us at : +62 7113-12052

We will answer all questions or requests within a maximum period of 1x24 hours.

- If you have any suggestions or comments, please let us know at Costumer Service Care PT. Genuine Printhead Store or Please contact us via email info@gnpstore.com , or if you are interested to make a purchase at our company. Please you make purchases through the show cart (create an account) on the website of our company. So that we can immediately prepare your order.